Cookie Policy
Last Updated: January 19, 2025
This Cookie Policy explains how ServFixo, Inc. ("ServFixo," "we," "us," or "our") uses cookies and similar technologies when you visit our website at servfixo.com or use our mobile applications and services (collectively, the "Service"). This policy should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, ServFixo) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., analytics, advertising, and interactive content).
2. Why Do We Use Cookies?
We use first-party and third-party cookies for several reasons:
- Essential Cookies: Some cookies are strictly necessary for the operation of our Service. These cookies enable core functionality such as security, network management, and accessibility. Without these cookies, services you have requested cannot be provided.
- Performance and Analytics: These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously. This helps us improve our Service and your experience.
- Functionality: These cookies enable the Service to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
- Marketing and Advertising: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
3. Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential/Required | Enable core functionality like user authentication, session management, and security features. The Service cannot function properly without these. | Session to 1 year |
| Performance/Analytics | Collect information about how visitors use our Service, which pages are visited most, and any error messages. Used to improve the Service. | Up to 2 years |
| Functionality | Remember your preferences (like language or region) and provide enhanced features. May also remember changes you made to customizable parts of the Service. | Up to 1 year |
| Marketing/Advertising | Track visitors across websites to display relevant advertisements. Help measure campaign effectiveness. | Up to 2 years |
4. Third-Party Cookies
We may use third-party services that place cookies on your device. These include:
Analytics Providers
- Google Analytics: Helps us understand how visitors use our Service. For more information, visit Google's Privacy Policy. You can opt-out by installing the Google Analytics Opt-out Browser Add-on.
Payment Processors
- Stripe: Our payment processor uses cookies for fraud prevention and to process payments securely. Learn more at Stripe's Privacy Policy.
Customer Support Tools
- Intercom/Help Scout: May use cookies to provide customer support functionality like live chat and help documentation.
5. Other Tracking Technologies
In addition to cookies, we may use other similar technologies:
- Web Beacons (Pixel Tags): Small electronic images that may be included in our emails or on our Service to determine whether you have opened an email or visited a specific page.
- Local Storage: Technology that allows a website to store information locally on your computer or mobile device. This may be used for functionality like remembering items in your shopping cart.
- Device Identifiers: On mobile devices, we may use device identifiers (a unique identifier associated with your device) instead of or in addition to cookies for similar purposes.
6. How to Control Cookies
You have several options for controlling cookies:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. Here are links to manage cookies in popular browsers:
Opt-Out Tools
- Digital Advertising Alliance: DAA Opt-Out
- Network Advertising Initiative: NAI Opt-Out
Mobile Devices
On mobile devices, you can manage ad preferences and limit ad tracking in your device settings. Look for "Limit Ad Tracking" on iOS or "Opt out of Interest-Based Ads" on Android.
7. Consequences of Disabling Cookies
If you choose to disable cookies, please note that:
- Some features of the Service may not function properly
- You may not be able to log in or access your account
- Your preferences may not be saved across sessions
- Certain personalization features may not work
Essential cookies cannot be disabled as they are necessary for the Service to function. If you continue to use the Service after being informed about our use of cookies, you consent to our use of essential cookies.
8. Do Not Track Signals
Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. Currently, our Service does not respond to "Do Not Track" signals, as there is no industry standard for how to respond to such signals.
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- Email: privacy@servfixo.com
- Support: support@servfixo.com