Privacy Policy

Welcome to ServFixo, an online and mobile service operated by ServFixo, Inc. ("ServFixo," "we," "us," or "our"). This Privacy Policy governs our collection and use of the Personal Information provided by any user ("you"), including any home service professional ("Pro" or "Pros"), or any customers of a Pro, of any ServFixo products or services. Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Service.

1. Personal Information We Collect

We collect a range of Personal Information. "Personal Information" means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.

A. Categories of Personal Information Collected, Used and Disclosed

We collect, use and/or disclose to third parties the following categories of Personal Information:

Identifiers – A real name, Internet Protocol address, email address, and online identifiers.
Certain Personal Information categories – For example, a name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information. Some Personal Information included in this category may overlap with other categories.
Internet or other similar network activity – Such as browsing history or search history, including information on your interaction with our website or application.
Audio, Electronic or Visual Information – Such as photographs or video files related to your use of the Service, or communications via our platform.
Geolocation data – Physical location or movements. When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store "location data," which may include GPS coordinates or similar information regarding the location of your and your employee's mobile device(s).
Professional or employment-related information – Current or past job history or performance evaluations.
Commercial information – Such as records of your transactions and messages you send through our Service, or information you post to the Service (for example, Pro ratings and customer comments).
Inferences – Assumptions or conclusions we may draw from your Personal Information.

B. Categories of Sources From Which Personal Information Is Collected

We collect Personal Information from the following categories of sources:

You or Your Devices – We collect Personal Information from you and/or your devices, including:
- Account Creation
- Transaction Reporting
- Surveys and Feedback
- Analytics Data and Tools
- Cookies and Other Tracking Technologies
- Location Data
Other Users of Our Service – If you are a customer or employee of a Pro, we may collect your Personal Information from the Pro.
Business Partners – We may collect financial information regarding your business from third-party sources such as our payment processors (e.g., Stripe) and accounting service providers.
Public Sources – This could include information from sources such as your website or public business listings.

C. Business Purposes for Collecting Personal Information

We collect and use Personal Information for various purposes, including:

Providing Our Service – We use your Personal Information to operate, maintain, enhance and provide to you the features and functionality of our Service.
Communicating With You – We use your Personal Information to communicate with you, such as to respond to your requests, inquiries, issues or feedback, and to provide customer service.
Marketing and Promotional Purposes – We use Personal Information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications.
Analytics – We use Personal Information to conduct research and analytics, including to improve our Service and understand how you interact with our platform.
Security and Fraud Prevention – We use Personal Information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity.
Legal Obligations – We use Personal Information to comply with our legal or regulatory obligations.

D. Disclosure of Personal Information

We disclose Personal Information to the following categories of third parties for the business purposes described below:

Users of our Service – If you are a Pro, we may disclose your Personal Information to your customers or prospective customers. If you are a customer or prospective customer of a Pro, we may disclose your Personal Information to Pros.
Service Providers – We disclose certain Personal Information to third parties that perform services to support our business, including hosting, communications, and payment processing.
Third Party Partners – We may disclose your Personal Information to third parties that we have partnered with to offer a product or service.
Legal Process – We may disclose your Personal Information when we have a good faith belief that it is reasonably necessary to satisfy or comply with any requirement of law or legal process.
Business Transfers – We may disclose your Personal Information if we are involved in a merger, acquisition, or any form of transfer or sale of some or all of our business.

2. How We Store and Protect Your Personal Information

We care about the security of your Personal Information and use commercially reasonable safeguards to preserve the integrity and security of all Personal Information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account.

You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your communications from us, at all times. However, we cannot ensure or warrant the security of any Personal Information you transmit to us or guarantee that Personal Information on the Service may not be accessed, disclosed, altered, or destroyed.

In the event that any Personal Information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose Personal Information may have been compromised, in accordance with any applicable laws and regulations.

3. International Use of the Service

Your Personal Information collected through the Service may be stored and processed in the United States or any other country in which ServFixo or its subsidiaries, affiliates, or service providers maintain facilities. ServFixo may transfer Personal Information that we collect about you to affiliated entities and/or to other countries or jurisdictions around the world. While such information is outside of your country, it is subject to the laws of the country, state, or province in which it is located. However, our practices regarding your personal information will at all times continue to be governed by this Privacy Policy.

4. Your Choices About Your Personal Information

You may update your account information at any time by logging in to your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the "unsubscribe link" provided in such communications.

We make every effort to promptly process all unsubscribe requests. We may still need to contact you with important transactional or administrative information or information about the Service, as permitted by law.

Please refer to your mobile device or browser's technical information for instructions on how to delete and disable cookies and other tracking tools. Note that disabling cookies or other tracking tools prevents us or our business partners from tracking your browser's activities. However, doing so may disable many of the features available through the Service.

5. Analytics Data and Tools

We may directly collect analytics data, or use third-party analytics tools, such as Google Analytics, to help us analyze and create aggregate industry trends and analytics to improve the product and create new features. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual.

6. Cookies and Other Tracking Technologies

We collect information about you over time through the Service by using several common types of cookies and other tracking technologies. Cookies are small files that download when you access certain websites. For more information about cookies, visit our Cookie Policy.

We may use the following types of cookies:

Required Cookies – Essential for the operation of the Service, including cookies that allow you to access and use secure areas.
Performance Cookies – Collect information about how you use the Service, including which pages you visit most often.
Functionality Cookies – Allow the Service to remember information you have entered or choices you make.
Targeting or Advertising Cookies – Used to make advertising messages more relevant to you and your interests.

Most internet browsers accept cookies by default. You can block or reject cookies by activating the setting on your browser. Although you are not required to accept cookies, if you block or reject them, you may not have access to all of the features available through the Service.

7. How Long We Keep Your Personal Information

Following termination or deactivation of your user account, ServFixo may retain your Personal Information for any purpose set forth in this Privacy Policy, including but not limited to marketing, backup, archival, protection of the rights of ServFixo and its customers and third parties, audit purposes, or as otherwise permitted by law.

8. Children's Privacy

We do not knowingly solicit, collect, sell or share any Personal Information from anyone under the age of 16 or knowingly allow such persons to register as users. The Service and its content are not directed at children under the age of 16. In the event that we learn that we have collected Personal Information from a child under the age of 16 without verification of parental consent, we will delete that Personal Information as quickly as possible. If you are a parent or legal guardian and you believe that we might have any Personal Information about your child, please contact us at support@servfixo.com.

9. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Service to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service are subject to that third-party's own rules and policies. If you are using a third-party website or service and you allow such a third-party access to your Personal Information, you do so at your own risk.

10. How We Respond to "Do Not Track" Signals

"Do Not Track" is a feature enabled on some browsers that sends a signal to request that a website disable its tracking or cross-site user tracking. At present, we do not respond to or alter our practices when a Do Not Track signal is received.

11. Your Rights Regarding Your Personal Information

To the extent required by applicable law:

We will take steps to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary.
On written request and subject to proof of identity, you may consult the personal information that we have collected, used or disclosed, and ask that any necessary corrections be made, where applicable, as authorized or required by law.
You may withdraw your consent to the disclosure or use of the personal information collected.
You may have the right to lodge a complaint with the relevant data protection authority.

To exercise any of the foregoing rights, you may contact us by email at legal@servfixo.com.

12. California Privacy Notice

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including:

Notice – The right to be notified of what categories of Personal Information will be collected and the purposes for which they will be used and shared.
Access – The right to request the categories of Personal Information that we collected in the previous 12 months.
Data Portability – The right to receive the Personal Information you have previously provided to us.
Deletion – The right to have your Personal Information deleted, subject to certain exceptions.
Opt-Out of Sale or Sharing – The right to opt out of the Sale or Sharing of Your Personal Information. We do not sell Personal Information for money.
Nondiscrimination – You will not be discriminated against for exercising your California privacy rights.

To exercise your California privacy rights, please contact us at legal@servfixo.com.

13. How to Contact Us

If you have any questions about this Privacy Policy, please contact our privacy officer at legal@servfixo.com.

14. Changes to Our Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner, we will notify you by updating the 'last modified' date at the top of this Privacy Policy and posting it on the Service or other appropriate means. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of the Privacy Policy.